RETURNS POLICY

We want you to be 100% satisfied with your purchases and realise that on occasion you may want to cancel or return items.   

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CANCEL

If you wish to cancel your order, please email us as soon as possible and we will be happy to arrange this for you.

If we are unable to cancel your order as it is near completion or has been dispatched don't worry you still may be able to return these items to us.

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RETURN

Simply return your purchase within 14 days of receipt, if you can we would appreciate an email to customerservices@niftyrobin.co.uk to advise us of your return.  Your purchase must be returned in a fully resalable/new condition.  

If the item you are returning is part of an offer e.g BOGFO (buy one get one free) or 4 for £20 and if returned separately.  This will result in the full price being charged for other items in the special offer and your refund will be adjusted accordingly.  

We do not cover the cost of returning your purchase and recommend obtaining a proof of delivery receipt as we do not accept responsibility for items lost or damaged in the post whilst in return transit.

On receipt of the returned item(s) in resalable/new condition, a refund will be made within 14 days.  Reductions may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.  We only refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service e.g guaranteed next day, we only refund the basic cost.  

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EXCLUSIONS

If you have ordered personalised or custom/bespoke items these are unfortunately non-cancellable and non-returnable unless faulty.

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